Are We Making Progress as Leaders: How do we know?
Al Faber, President & CEO - The Partnership for Excellence
In today's environment, if you are standing still, you are falling behind. Making the right decisions at the right time is critical. Following through on those decisions is challenging. In a survey of a broad cross-section of CEOs, the Malcolm Baldrige Foundation learned that CEOs believed deploying strategy is three times more difficult than developing strategy. If deployment is so challenging, the questions are: Are you making progress? Would your workforce agree? How do you know?
Helping organizations see improved results by implementing the Baldrige Criteria for Performance Excellence, TPE has served more than 308 organizations that represent more than 1.3 million jobs at 1,732 work locations with revenues in excess of $131.4 billion dollars and more than 211.6 million customers.
The Criteria build alignment across your organization by making connections between and reinforcing measures derived from your organization’s processes and strategy. These measures tie directly to customer and stakeholder value and to overall performance. When you use these measures, you channel different activities in consistent directions with less need for detailed procedures, centralized decision making, or overly complex process management. Measures are therefore both a communication tool and a way to deploy consistent performance requirements. The resulting alignment ensures consistency of purpose across your organization while supporting agility, innovation, and decentralized decision making.
This session discusses the following:
In 2011, Colonel (retired) Al Faber was named President & CEO of The Partnership for Excellence (TPE), the premier Baldrige-based state program for the promotion of performance excellence in all sectors of the economy. TPE is a volunteer-driven, 501(c)3 non-profit member organization promoting the interests of performance excellence throughout Ohio, Indiana, and West Virginia.
Al graduated Summa Cum Laude with a Bachelor of Arts Degree in Management from Capital University, Columbus, Ohio; and holds a Master of Arts Degree in International Relations from Salve Regina University, Newport, Rhode Island. He was also a National Security Fellow at the J.F.K. School of Government, Harvard University and studied International Leadership & Management at the Fletcher School of Law & Diplomacy, Tufts University.