Accelerating Process Improvement with AIFebruary 28, 2024 4:00 PM UTC

The following recording is a "fireside chat" webinar, hosted by Bill Hathaway and Emmanuel Aouad. They discussed the impact of Generative AI on process improvement. Bill and Emmanuel shared their insights on how AI is introducing a novel approach to leveraging tools in our process improvement toolkit, with a special focus on Large Language Models (LLMs). The discussion explored various AI-related topics, like enhancing problem statements on project charters and streamlining data pre-processing and root cause discovery. Bill and Emmanuel then discussed how AI can improve affinitization sessions post-brainstorming and strengthen our change management approach.

Check out Bill's blog on the topic, "Exploring the Potential of AI in Process Improvement."

Emmanuel Aouad Profile Picture
Emmanuel Aouad

Strategy, Transformation & Operational Excellence LeaderStripe

Emmanuel Aouad is the Strategy, Transformation, and Operational Excellence Leader for Stripe. He is a Six Sigma Black Belt with nearly 13 years of experience in Operational Excellence, Lean and Six Sigma, and Strategy Planning and Execution. Throughout his career, he’s worked for several companies, including Fidelity, Capital One, Lennox International, and Fisher Investments. Emmanuel is a proud alumnus of Wabash College, where he studied Economics and Music. In his free time, he enjoys training for American Ninja Warrior, rapping at nerd conventions, traveling with his wife, and playing Rocket League.

Bill Hathaway
Bill Hathaway


MoreSteam is the brainchild of Bill Hathaway. Prior to founding MoreSteam in 2000, Bill spent 13 years in manufacturing, quality and operations management. After 10 years at Ford Motor Co., Hathaway then held executive level operations positions with Raytheon at Amana Home Appliances, and with Mansfield Plumbing Products.

Bill earned an undergraduate finance degree from the University of Notre Dame and graduate degree in business finance and operations from Northwestern University's Kellogg Graduate School of Management.

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