Webcast: Leaning Forward in Detroit
Aimée Cowher, City of Detroit Director - Lean Process Management
Motor City, Motown, America's Automotive Capital — Detroit is now being tagged America's Comeback City ... again.
In late 2014, Detroit emerged from 16 months of formal bankruptcy proceedings to begin its next phase of redevelopment. Detroit was already tagged as one of America's great comeback cities having born the steep ups and downs of the auto industry. The next stage of Detroit's redevelopment embarks post-bankruptcy with the city restoring public services and retrofitting itself for a new economic future.
Key to this new phase in the city's history is doing things differently and deploying Lean Six Sigma methods for the benefit of programs and the Detroit citizens they serve. In an environment that puts a premium on every dollar, city staff needs to be as efficient as possible in all operations. A variety of collaborative initiatives has introduced a new transparency to municipal operations and is producing noticeable results.
What they told us exceeded our expectations, with the group reporting an average improvement in learning effectiveness of 39%. Join us for this free one-hour webcast to learn more about how these companies are successfully building proficiency in process improvement skills.
The Detroit story has lessons and insights that can be applied to a broad spectrum of process improvement deployments, especially others in the service sector. Learn more about the work being done by the City of Detroit and how its Lean Processing Office is helping to drive the transformation.
In this session, the following key points will be covered:
- Detroit Dashboard reports weekly performance and goals.
- Project results are improving municipal services such as EMS and police response times.
- Open Data Initiative has opened a new Voice of the Customer channel fostering a more open, participatory and accountable relationship between government and the people it serves.
Aimée Cowher, City of Detroit Director - Lean Process Management
Aimée left her CEO position at Global Productivity Solutions to help lead the charge to turnaround the operations of the City of Detroit and to improve the value the city delivers to its customers. Aimée brings 20+ years of process improvement experience to the mayoral appointment. Early in her career, Aimée was one of the first industry Black Belts working in AlliedSignal's supply chain. In 1996, she started her own consulting business to deliver Six Sigma training and implementation support to companies such as Black & Decker, Northrop Gruman, Lockheed Martin, Kraft Foods, Dell, and Shell.
Aimée earned a BS in Mechanical Engineering from the University of Michigan and an MS in Operations Management from Rensselaer Polytechnic Institute.