Free Webcast: "Process Design Thinking - Simple Methods to Get It Right the First Time"
Presenter: William Hathaway, CEO, MoreSteam.com
Lean Six Sigma has been around for a lot of years now - over twenty in fact. Total Quality Management or TQM has been around even longer. So you may have thought that everything was fixed by now. Not quite.
In spite of the ever-growing army of Green Belt and Black Belts who are busy digesting process improvement (DMAIC) projects, the rate of new process problem creation appears to exceed the rate of process problem resolution. The only way we'll ever make real progress on process quality is to upgrade our design practices so processes behave properly right from the start.
DMAIC is rework. Design your processes to work the first time. This recorded session with Bill Hathaway, CEO of MoreSteam.com, will:
NOTE: Our apologoes - we had technical difficulties at the start of the presentation but smoothed these over after a few minutes.