Resources for Operational Excellence

Quality Time Podcast: Voice of the Customer, Voice of the Team with Rich “Raz” Razgaitis

Rich "Raz" Razgaitis built FloWater to bring clean drinking water to communities across the United States. Then a crisis hit, and he had to rebuild. On this episode, Raz walks through what he did differently the second time around. He talks about team building and how he hires for competency and chemistry. Voice of the customer? Raz has a story about that, and it's not what you might expect. Oh, and somewhere in there, he was named EY's Entrepreneur of the Year for the Mountain West. Pretty cool.

Fundamentals of Design of Experiments Master Series

Learn the fundamentals of Design of Experiments (DOE) in a hands-on Master Series that teaches you how to design, run, and interpret a full factorial experiment using an interactive trebuchet simulation. Build real DOE confidence and apply it directly to your own work.

Developing Effective Problem-Solvers with Game-Based Learning

Learn how game-based learning and simulations help develop real Lean practitioners. Join Bill Hathaway to explore how practice-based learning builds problem-solving capability.

Changing the Blame Game with Root Cause Analysis

Most problems are symptoms of deeper system conditions. Learn practical root cause analysis with Peg Pennington and learn to uncover the causes behind recurring issues.

6 Ways to Make Lean Six Sigma Coaching Easier & More Effective

Struggling to coach at scale? Discover 6 ways Coach View simplifies Lean Six Sigma coaching with data insights, dashboards, and real-time progress tracking.

Lean Practices that Foster "Above the Line" Thinking

Discover how Lean leadership practices can foster a culture of accountability, psychological safety, and above-the-line thinking. Learn how presence, empowerment, and respect help teams take ownership and solve problems.