Resources for Operational Excellence

Quality Time Podcast: Visual Management and Lean Culture with Joel Hugghins

Joel Hugghins earned a Lean Gold Certification from SME and has spent over thirty years leading Lean transformations across industries as diverse as HVAC manufacturing and oil and gas. In this episode, he covers familiar territory like visual management, misalignment, and one-piece flow, plus one you won't expect: a plant layout built with $250 worth of Legos.

What Parenting Can Teach Us About Process Improvement

What can parenting teach us about process improvement? Quite a bit, it turns out. From advanced notice and experimentation to coaching through mistakes, here are a few lessons from a highly variable, extremely vocal process-improvement laboratory.

Quality Time Podcast: Leadership Culture and Organizational Change with Jason Barger

Have you seen improvement efforts fade a few months in? Jason Barger, leadership consultant and author of Thermostat Cultures, explains that it can come down to just one question. Are you a thermometer, or are you a thermostat? Listen and find out how to set the temperature instead of just reacting to the heat.

What's the Hype Around Agentic AI and What Changes When You Use It

Discover what agentic AI is, how it differs from conversational AI, and why AI agents are changing how knowledge work gets done.

Quality Time Podcast: Kaizen Event Facilitation with Adam Lawrence

The Kaizen Ninja Adam Lawrence joins Quality Time with MoreSteam. Adam has led hundreds of Kaizen events. As a facilitator, he works to make a team believe, “We did this,” instead of, “Somebody else told us what to do.” Adam shares the wins, the losses, and even the times where he kept quiet so the team could discover a solution for themselves. Because in a successful Kaizen event, the facilitator fades into the background and the team becomes the hero of the story. Want to make change sustainable? Spend some time with the Kaizen Ninja.

Using AI to Strengthen Critical Thinking in CI Work

Inspired by a personal “AI year in review,” this article explores how continuous improvement teams can use AI as a thinking partner, strengthening problem framing, coaching behaviors, and judgment rather than outsourcing the work of thinking itself.