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Webcast: Making Change Communication Personal

Kirby James - LSSMBB, Business Architect

Change is the heart of Lean Six Sigma, it beats relentlessly. The lifeblood of change is communication, regardless if the methodology is Lean, Six Sigma or DFSS.

Change is hard. Reviews of change efforts almost always list a lack of effective communication as one of their key failings. MIT, Harvard and others rate successful change at about 33%. Why is this so when our methodologies and practitioners have so much experience?

In this webinar, the science of communication during duress is reviewed along with practical tips on how to see the audience you seek to reach and form messages that address their concerns.

Join us for a free one-hour Webcast and shift how you see change efforts. Learn how you can improve your diagnosis, creation and delivery of messages to the people you need most for your project to succeed.

In this session, the following key points will be covered:

Kirby James - LSSMBB, Business Architect

Kirby James is an accomplished board member, operational excellence and enterprise risk management executive with more than 20 years of experience in consulting, health sciences, pharmaceuticals, education, municipal affairs and governance.

As the Principal Business Designer and Architect for his private consulting practice, Kirby provides consulting services to a broad spectrum of clients, delivering strategic change management assistance by leveraging the disciplines of LeanSigma, Change Leadership and Structural Dynamics.

Kirby has an MHSc, with advanced studies in Strategic Change Management, Structural Dynamics, Systems Dynamics, Risk Communication and is a LSSMBB.