Innovation Academy: Performance Excellence at Dignity Health

Held on: Thursday, May 21, 2015

Paul Feltz, Senior Director of Performance Excellence - Dignity Health


Dignity Health is passionate about healthcare, dedicated to progress, and committed to its employees and their development. Performance Excellence develops critical thinking on all levels and expects everyone across the organization to bring value and insight to increase the value of the care provided across outcomes, satisfaction and efficiency.

Dignity Health began its commitment to Performance Excellence in 2009 by training employees in Lean Methods. The program has grown and evolved. Lean Methods expanded into including Six Sigma and most recently, Dignity has rolled out human-centered design using the DMADV roadmap.

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Speaker Details

Paul Feltz, Senior Director of Performance Excellence - Dignity Health


As the Senior Director of Performance Excellence, Paul is focused on improving the patient experience and operations throughout Dignity Health using Lean/Six Sigma methodology, service design and project management. His background is in hospital operations, human resources and staff development. Prior to Dignity Health, he served in leadership roles with Mercy Medical Center.

Paul holds an MBA in Organizational Development & Human Resource Management from California Intercontinental University and a BA from The Ohio State University.

About Diginity Health

Dignity Health is made up of more than 60,000 caregivers and staff who deliver excellent care to diverse communities in 21 states. Headquartered in San Francisco, Dignity Health is the fifth largest health system in the nation and the largest hospital provider in California.