about Operational Excellence

Blueprints and color palettes

From Aspirations to Achievements

In mid-September, we were very happy to host our 15th annual Best Practices Conference at The Ohio State University.  Thinking back on the first gathering back in 2002 at Rolls-Royce in Indianapolis, we’ve all come a l-o-n-g way.  The “Best Practices” of 2002 were mostly aspirational; there were nice theories about how to blend digital technology with people into new structures for learning and doing, but little actual evidence to prove success.  Now the successes are real and replicable...


Continue reading the blog by Bill Hathaway


Building blocksBuilding Lean from the Ground Up

Emily Jackson, Director of Nursing Quality at NewYork-Presbyterian, stressed "progress not perfection" in her presentation at the LSS Solutions October breakfast. 


View "From Managers to Leaders" slides

Empty picture frameReframe the Problem

Avoid pigeonholing problems.  Take 5-30 minutes to kick-start your creative problem solving by applying these practices to reframe a problem definition.


Read the Harvard Business Review article "Are you Solving the Right Problems?"


Continuous improvement postersCardinal Health Awarded Shingo Bronze Medallion

The Cardinal Health Quiroproductos de Cuauhtemoc facility was recognized for its continuous improvement culture by The Shingo Institute.


Read the announcement


Multi-colored beltsCongratulations MBB Grad

Congratulations to Phillip Murphy, USPS, who recently completed our Master Black Belt training and certification program offered in partnership with The Ohio State University Fisher College of Business.

Learn more about our MBB program that combines online training courses with two weeks of classroom training.  Faculty provided from OSU Fisher College and MoreSteam.

EngineRoom Fishbone DiagramTool Update:  Fishbone Diagram

Capture possible root causes and then easily print, export, and share your brainstorming with EngineRoom's updated fishbone diagram.

Take a peek inside EngineRoom

Coming to a Location Near You

Stop by to say hello and to see what's new in MoreSteam's EngineRoom® data analysis, TRACtion® project management, eLearning, and training simulations.


PMI Global Conference

Chicago, IL (October 28-30)


ASQ St. Louis Section 1304 Annual Quality Conference

St. Louis, MO (November 6)

Join Bill Hathaway for "Seven Basic Tools of Quality:  Using the 7 Tools to Improve the 7 Tools" - Session C2 at 1 PM


ASQ Quality 4.0 Summit on Disruption, Innovation, & Change

Dallas, TX (November 13-14)

Attend the "Agile Process Design:  Simple Methods to Get It Right the First Time, Faster" at 11 AM on the 13th.  This workshop will be facilitated by Bill Hathaway.

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