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Is what I hear what you said?

Helping People Change by Listening and Asking Questions

Over the years, experiments have shown that feedback -both positive and negative- caused performance to decline in 38% of cases. One reason is because it places judgment and control with the person delivering the feedback. Feedback is often about telling employees that they need to change. Whereas coaching focuses more on listening to employees and asking them questions to get them to want to change.

Read the HBR article, "The Power of Listening in Helping People Change."

Bar Chart

Displaying Data to Inform Decisions

Color is often key in data visualization but can sometimes be influenced by brand palettes. This study considers how color influences how quickly and accurately users make decisions.

Read "Two Fascinating Things Salesforce Discovered When It Studied Color."

Spiderman by Mo Selim Art

QA on Break: Quality vs. Time

If you missed the original post on LinkedIn by Mo Selim Art, take a minute to watch this animated illustration. You might find it a good introduction to team discussions about setting realistic project timelines for the expected deliverables. Make sure they align!

Watch "SPEED CHALLENGE: Drawing Spiderman."


Are you ready?

EY Announces "Day One Ready"

Ernst & Young's new "Day One Ready" program will prepare students for today's business world. Mini-courses will be offered for in-demand skills such as Lean Six Sigma, Robotics Process Automation, Excel Power Modeling, Data Analytics and Visualization, Autonomous Systems, Coding, and Mindfulness.

Read the announcement about "Day One Ready."


WHU - Otto Beisheim School of Management

Process Improvement Leaders in Europe

Mark your calendar for the 2019 Best Practices for Operational Excellence Conference - Europe on April 2nd and 3rd at WHU - Otto Beisheim School of Management in Vallendar, Germany. We have two high-energy days scheduled with presentations by EU-based deployment leaders sharing their experiences and best practices. An optional day of simulation workshops will be offered on April 4th.

Reserve your seat now as we limit registration to no more than 50 attendees. Contact Kathy Miller for registration details.

Coming soon

Upcoming New Product Features

We have a busy summer planned! We'll be rolling out a re-engineered SigmaBrew InBox simulation with enhanced reporting capabilities; artificial intelligence will be added to EngineRoom's analytical tools to better guide data selection and setup; and eLearning will be offering persistent highlighting of text and note-taking. Watch for announcements to learn the details.

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