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Data analytics/Error-proofing Travelers/Survey

My recent travels have given me the opportunity to converse with many Uber drivers. These chats typically start with a few casual questions, but if I detect their engagement in the conversation, I bring a little Dr. Deming into the mix. Drivers linked up with ride-sharing services are a treasure trove of operations data who, as independent contractors, have developed their own revenue-maximizing heuristics. They know which office park they should wait in at 3 p.m., when to stop driving at night, and – my favorite – the number of cars in the airport queue that signals it’s not worth waiting around...

Read Peg's blog, "The Backseat Interview: Error-proofing Frequent Travelers."



Brenda Sugrue. Photo by Brian Flaherty.

The 'Detroit Lean' in Action

The City of Detroit is one of the first municipalities in the United States to implement focused Lean initiatives, practices and development. Launched in 2013, the program goals are to reduce waste and improve quality, speed, cost, safety, and morale.

View a few of Detroit's recent Green Belt projects.



Reduce waste with Lean 1-2-3

Calling All EngineRoom Users!

Like you, we're always looking to improve. Will you help us by answering 6 very short questions about your EngineRoom experience? They're super easy and you'll help us make it even better!

Share your voice. Answer a few questions.

Monte Carlo Simulation

An Example of Monte Carlo Simulation

Learn more about the benefits of using stochastic simulation, also commonly known as "Monte Carlo" simulation, as an analytical technique for process improvement.

Read Smita's article, "Statistics and Simulation."


Congratulations to Newly Certified MBB

Congratulations to Mark Whitaker from AmerisourceBergen who recently completed our Master Black Belt training and certification program offered in partnership with The Ohio State University Fisher College of Business.

Learn more about our MBB program.

Save the date

LAST CALL: Process Excellence Leaders - Europe

We'd love for you to take one of the few seats left at our Best Practices for Operational Excellence Conference at the WHU - Otto Beisheim School of Management in Vallendar, DE on April 2-4. Join leaders from 30+ companies. No registration fee.

Contact Kathy Miller for details and registration.




ASQ-Columbus Section 801 Spring Conference - Columbus, OH (March 11)

OPEX Financial Services Summit - New Orleans, LA (March 18-20)

American Manufacturing Summit - Chicago, IL (March 26-27)


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