about Operational Excellence

When walking across the hotel grounds at a conference in Florida, I noticed a dead lizard on the sidewalk. The lizard was about five inches long from head to tail. As I looked closer, I noticed that the lizard was moving, and considered that maybe it was only mostly dead? But upon closer inspection, I could see that a large number of really small ants were attempting to carry the lizard away to make a year's worth of lizard stew...

Read Bill's Blog, "Leadership on the Sidewalk"


Intelligent Process Automation

Intelligent Process Automation (IPA) combines fundamental process redesign with robotic process automation and machine learning. With IPA, robots can replace manual clicks, interpret text-heavy communications, make rule-based decisions that don’t have to be pre-programmed, offer customers suggestions, and provide real-time tracking of handoffs between systems and people. Learn how IPA is being applied in the service industry.

Read "Intelligent Process Automation" in the March Digital McKinsey

Patient Safety: Tips for Hospital Supply Chain Leaders

The healthcare supply chain plays a key support role in preventing medical errors and improving the quality of care given to patients.  Consider four opportunities that were identified in a recent survey of over 400 healthcare providers, service leaders, and supply chain administrators that support patient care and safety.

Read "4 Tips for Supply Chain Leaders" in Becker's Hospital Review


Scholarships to Academy for Excellence in Healthcare

Teams of administrators, physicians, and nurses are eligible for full scholarships to learn the tools and methods of operational excellence. Offered through a collaboration between The Ohio State University's Fisher College of Business and Cardinal Health, the program helps healthcare organizations identify and solve their greatest operating challenges to significantly reduce costs and improve patient outcomes.

Learn more about the Academy for Excellence in Healthcare


Congratulations MBB Grads

Congratulations to these newly certified Master Black Belts who completed our Blended MBB Program which combines online courses with two weeks of classroom training. Faculty provided from OSU Fisher College of Business and MoreSteam.

  • Michelle Alfonso, USPS - Industry, California
  • Dawn Hill, Baldor - Greenville, South Carolina
  • James Splawn, Daimler - Mooresboro, North Carolina

Learn More about Taking Your Career to the Next Step

Register for the March Webcast

"How Much is Enough - Managing Safety Stock for Hospital Supplies"

Join Dr. Lars Maaseidvaag for a discussion about designing a Lean replenishment pull system and two-bin system of inventory. The concepts discussed apply to a hospital, office, or shop floor environment where materials are typically managed across many points-of-use served by a centralized supply distribution center.

Complimentary. 60 min. Thurs., March 30th at 11 AM Eastern

Learn More & Register

Best Practices for Operational Excellence Conference - Europe

May 16-17, 2017

WHU - Otto Beisheim School of Management

Vallendar, Germany

European continuous improvement leaders are invited to join other leaders and Master Black Belts who are working towards excellence in their organizations. Benchmark training and coaching systems. Listen to the stories of experienced practitioners and share your own insights and best practices.

No registration fee. Limited to 2-3 attendees per company. US-based deployment leaders:  Please share with your European counterparts. Contact Kathy Miller ( for details.

Coming to a Location Near You

Stop by to say hello and to see what's new in EngineRoom ® data analysis, TRACtion ® project management, e-Learning, and training simulations.


American Manufacturing Summit 2017

Chicago, IL (March 28-29)

Lean & Six Sigma World Conference

Nashville, TN (March 29-30)


Leading Through Excellence:  COE Summit 2017

Columbus, OH (April 11-13)

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