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MoreNews about Lean Six Sigma

March 2012

How to Make a Promise and Publically Keep It
Wait Room signHave you ever made substantial gains in quality, only to realize that the most important customers may not see it or even know about it?

To paraphrase the classic koan: If you improved a process in the middle of a organization, but no one was around to hear about it, would it have actually been improved?

Well, here in Denver, one hospital has found a novel way to let the local community in on their promise to customers:  The Process Billboard.  Learn more.

Upcoming FREE Webcasts Focus on Healthcare
StethoscopeRegister for our monthly free on

e-hour continuing education Webcast for Master Black Belts, Black Belts, and all interested Lean Six Sigma practitioners.  The next two programs complete our healthcare series by featuring different aspects of two well established Lean Six Sigma deployments.

Better Process Design Using Fast Prototyping:
The 3P for Healthcare

Anne Musitano and Michael Antochow, Akron Children's Hospital
  March 22nd at 11:00 AM (EDT)
/15:00 GMT

  How Long is the Wait? Analyzing Flow in the Emergency Dept.
Michelle Johnson, Covidien
April 19th at 11:00 AM (EDT)
/16:00 GMT


These presentations qualify for the American Society for Quality's Black Belt recertification program, where you can list them under the "professional development" category.

The New Groupthink vs. the Solo Spirit

Group thinkA New York Times article recently reported that virtually all American employees now spend time on teams and about 70% work in an open-office concept. Collaboration is highly valued and lone geniuses are often encouraged to become more social.  However, research suggests that people are more productive and more creative when working alone.

Susan Cain, author of Quiet:  The Power of Introverts in a World That Can't Stop Talking, discusses the contradictory human drives for collaboration and autonomy.  Effectively managing a high performance work environment or learning environment requires an agile balance of the two. Read "The Rise of the New Groupthink".

The Process of Innovation
In the movie industry, roughly ten movies are purchased by a studio for every one produced.  Profitability of those actually produced reduces the innovation success rate sharply below 10%.

However, Pixar's track record of success is its own best testimony for its signature development process.  Pixar and others believe in the discipline of innovation. Read about Pixar and follow the link to learn more about their culture of success.

Join Us at Upcoming Industry EventsMoreSteam On The Road

OSU Lean Six Sigma Solutions Breakfast
March 15th in Columbus, OH

ASQ Columbus Section Spring Conference
March 22nd in Columbus, OH

Process Excellence Week London 2012
April 23-27th in London, UK

Business Process Excellence for Pharmaceuticals, Biotech & Medical Devices
April 25-27th in London, UK


Previous issues of MoreNews are available in our Newsletter Archives.

QA on Break

Statistical charts and graphs may never make content for Comedy Central, but people do briefly amuse themselves. See what others have created.  

Lemon pie chart

If you're feeling witty, you can create your own pie chart, bar chart, Venn Diagram, line graph, or equation.  Share a laff on


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Congratulations Recent MBB Grads!


Our congratulations to the newest MBBs to complete the Blended MBB Certification program offered in partnership with The Ohio State University:

Hakan Altan
Jared Fravel
  (Masco Cabinetry)

Mayukh Ghosh
  (Schneider Electric)

Mike Grauel
  (Cardinal Health)

Justin Pitt

Greg Poyet-Smith
  (Cardinal Health)

Tim Rollo

Think you might be interested in pursuing MBB certification?


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