MoreSteam December 2019 Blog

Many enterprise continuous improvement initiatives begin with a broken culture. For Southwest Airlines, culture is perhaps their greatest strength. To create the right fit between CI and culture, leaders carefully crafted "CI the Southwest Way." It's a structured continuous improvement approach that maintains their warrior spirit and fun‐loving attitude.

Read Ruben Del Toro's blog, "Pull, Don't Push, Your Way to a CI Culture."

Customer care

4 Keys to Automation Experience Design (AXD)

Although adoption of automation technology is widespread, successful implementation remains elusive. How do you boost returns and lower risks?

Read the McKinsey article, "Winning in Automation Requires a Focus on Humans."


The Right People Rather than the Right Answers

Becoming a learning organization requires leaders to reinvent themselves as coaches whose job it is to draw energy, creativity, and learning out of the people with whom they work.

Read the HBR article, "The Leader as Coach."



Ruben Del Toro, Southwest Airlines

WEBCAST: Data, Innovation, & CI at Southwest

Learn more about "CI the Southwest Way." Join Ruben Del Toro for a discussion on how Southwest continues to transform its business by integrating Continuous Improvement, Data Science, and Innovation.

Register for the Jan. 30th webcast.

Blended Green Belt & Black Belt Certification

Expand Your Professional Credentials in 2020

Learn to lead process improvement projects and earn your Green Belt or Black Belt certification. Next cohort kicks off on February 28th!

See the schedule and other details for the Lean Six Sigma Green Belt and Black Belt programs.




OPEX Week Business Transformation World Summit - Orlando, FL (Jan. 21-24)

Peg Pennington, MoreSteam President, will lead a pre-conference workshop on Tuesday (21st). Peg will discuss how to establish a structured cycle of improvement during your transformation. Don't miss the conversation!

ASQ Lean and Six Sigma Conference - Phoenix, AZ (Feb. 23-25)

Our senior leadership team is looking forward to seeing you in Phoenix. Check the schedule so you can join their conference sessions. "Practice Makes Perfect: Better Learning with Simulation" and "Data Analysis for Quality 4.0: EngineRoom Workshop" will be offered on Monday (24th); "Lean IT: The Secret Sauce for IT Transformation" is scheduled for Tuesday morning (25th).

Thank you for staying connected in 2019. We wish you a bright new year!

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