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about Operational Excellence

Providing Seamless Service

Several weeks ago, I had lunch at Celebration Restaurant in Dallas. The locally owned, farm-to-table establishment has been in business for 47 years, which is quite the feat in the restaurant business—it’s like turning 150. I regret not springing for the chicken-fried chicken (yes, that’s on the menu) but my meal was delicious nonetheless. What really captured my attention, however, was the incredible display of teamwork I saw in action during our visit...

Read Peg's blog, "Beyond Chicken-fried Chicken: Providing Seamless Service."

Data analysis

Everyday Data Analysis

Regardless of our jobs and types of organizations, we all need to make smart, informed, evidence-based decisions. To do this, we need a more-than-basic understanding of data analytics.

Read the Harvard Business Review article, "4 Analytics Concepts Every Manager Should Understand."



"Making It Work: A Story of Improvement"

Colorado Department of Transportation

Wed., December 12, 2018 @ 1:00 PM EST

Learn about CDOT's Lean Everyday Ideas program.

Register for the live one-hour webcast.

InBox Lean Office Training Simulation

Update to InBox Lean Office Simulation

Our most popular training simulation is even more flexible and offers additional analytics. InBox can now be run with as few as 7 participants to better accommodate small teams. Additional improvements include enhanced data collection and expanded reporting. Check it out!

Watch this short video overview to learn more.

TRACtion Project Management

Concierge Service in TRACtion

TRACtion's new Concierge feature assists you in smoothly advancing your project work. The Concierge explains the functions available within your role and then guides you from project setup to approval. It provides helpful tips and highlights to help you work efficiently.

See how the Concierge works.


Congratulations to Newly Certified MBBs

Congratulations to Sergey Martyshko (ABInBev) and Jacek Bobrownicki (Shodann), who recently completed our Master Black Belt training and certification program offered in partnership with The Ohio State University Fisher College of Business.

Learn more about our MBB program.

Save the date

Calling All Process Excellence Leaders in Europe

Mark your calendar to join us for our Best Practices Conference in Vallendar, Germany on April 2-4, 2019. Share the best features as well as the challenges of Process Excellence deployments. Please help us spread the word to your colleagues in Europe!

Contact Kathy Miller for details and registration.


Business Transformation World Summit 2019 - Orlando, FL (January 21-25)


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