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about Operational Excellence

Airport flight status board

In the fiercely competitive airline industry, it's an ongoing challenge to cut costs while enhancing the traveler's experience. Many airlines have embraced a lean culture to maintain their customer focus while eliminating waste. Of course, some are farther along than others. How does your airline stack up? Check out the interactive ten-point checklist for leaders developed by McKinsey & Company.

Read McKinsey's article, "Does Your Airline Still Cross Seat Belts?"

Tyler Vonderheide

"Improving Customer Flow in the Lobby"

Tyler Vonderheide - Southwest Airlines

Tues., September 25, 2018 @ 1:00 PM EDT

Learn about Continuous Improvement at SWA. 

Register for the live one-hour broadcast.


Columbia University

Zoetis and Ecolab to Receive Deming Cup Award

The W. Edwards Deming Center at Columbia University recently announced that Juan Ramón Alaix, CEO of Zoetis, and Douglas M. Baker, Jr., chairman and CEO of Ecolab will be honored with the Deming Cup for Operational Excellence.

Read more about "Deming Cup 2018."


Peg Pennington

Peg Pennington Joins Executive Team

After serving for the past decade as the Executive Director of OSU's Fisher College of Business Center for Operational Excellence, Peg Pennington has joined MoreSteam as its President.

Read the press release.


EngineRoom Just Got Smarter

Guided mode is now available for charts, graphs, and statistical tools. Now, even if you haven't used a particular tool for a long time, you can proceed efficiently and confidently.

See how EngineRoom's Guided Mode works.

Checkmark = Done

Congratulations to Newly Certified MBB

Congratulations to Jaime Escobar (Lockheed Martin), who recently completed our Master Black Belt training and certification program offered in partnership with The Ohio State University Fisher College of Business.

Learn more about our MBB program.



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