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The Arizona Motor Vehicle Division has been working on reducing the lines and offering alternative service options well before the challenges of COVID-19. ADOT's director, John Halikowski, challenged the 3,600+ employees to complete at least 7,200 Kaizen ideas per year — with 100% participation expected. Employees have already implemented hundreds of ideas.
Read "Engaged Workforce Leads to Reduced Wait Times, Happier Customers."
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What Research Says about Building Resilience
What can leaders, remote from their teams, do to increase their people's ability to deal with adversity? Previous studies of resilience offer some strategies to weather the new work-at-home protocols.
Read Harvard Business Review's "Build Your Team's Resilience from Home."
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Keeping the Ideas Flowing
Social distancing is necessary to slow the spread of illness, but don't let it disrupt the flow of ideas and decision-making. Here's a few tools and tactics.
Read MIT Sloan Management Review's "Managing the Flow of Ideas in a Pandemic."
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Congratulations to Newly Certified MBB
MoreSteam, in partnership with Fisher College of Business at The Ohio State University, recently awarded Lean Six Sigma Master Black Belt certification to Kimberly Cross, Director - Enterprise Excellence at Ecolab. Congrats!
Learn more about our MBB program.
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