Sustainable Training Routines for Operational Excellence
About a month ago, NPR ran a Hidden Brain podcast called "Creatures of Habit."
I was struck by how much of this conversation applies to our practice area of process improvement, where we could use some fresh thinking to surmount some of the challenges of building sustainable systems for improvement. So much effort is put into training to build skills, but all too often there is little energy devoted to building the structures and systems necessary to ensure that those skills are applied as intended....
Continue reading Bill Hathaway's blog, Habitual Process Improvement.