The Engine Room of Continuous Improvement

The MoreSteam Team

Click on any of the images below for a biography.

Management, Sales and Marketing

Training and Product Development

Customer Support and Service

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Bill Hathaway, President / CEO

 Bill Hathaway

MoreSteam.com is the brainchild of Bill Hathaway. Prior to founding MoreSteam in 2000, Bill spent 13 years in manufacturing, quality and operations management. After 10 years at Ford Motor Co., Hathaway then held executive level operations positions with Raytheon at Amana Home Appliances, and with Mansfield Plumbing Products.

Bill earned an undergraduate finance degree from the University of Notre Dame and graduate degree in business finance and operations from Northwestern University's Kellogg Graduate School of Management.

Chris Paret, VP Sales

 Chris Paret

Chris Paret ("Pa-RAY") drives our sales efforts, working with customers and prospects to ensure that their needs are met and exceeded. Chris joined MoreSteam in August of 2008. Prior to that, he spent over seven years with Minitab Inc as the Senior Lean Six Sigma Business Development Coordinator managing Minitab's relationship with the leading Lean Six Sigma consulting and e-Learning providers. His previous experience involved implementing technology solutions for the transportation, distribution, and 3rd party logistics industries.

Chris was trained as a Lean Six Sigma Black Belt in 2001 and has an undergraduate degree in Business Logistics from Penn State.

Gabe Turk, Retail Accounts Marketing Manager

 Gabe Turk

Gabe was introduced to MoreSteam President/CEO, Bill Hathaway, in South Bend, Indiana in late 2011. He is the newest member of the sales and marketing support team as of December 2013. We haven't come up with a nickname for the "new guy" yet but we are looking into it. When he's not spreading the good word of Six Sigma he enjoys writing comedic television scripts, writing music, and playing soccer.

Gabe received his BAS in Communication Analysis and Practice from The Ohio State University in 2010.

Kathy Miller, Dir. Customer Solutions

 Kathy Miller

Kathy Miller promotes process improvement tools and techniques and heads up MoreSteam's European sales efforts. Kathy joined MoreSteam in June 2007 as the Director of Sales. Prior to that, she worked as a program Developer at the American Society for Quality (ASQ) and in training-related roles in companies related to the food-business, including Johnsonville Sausage and Whole Foods Market.

Kathy earned her Lean Six Sigma Green Belt in 2006. She earned her a B.A. from University of Wisconsin, Madison and an M.A. in Curriculum and Instruction from University of Wisconsin, Milwaukee.

Tim Kelley, Executive Vice President

 Tim Kelley

Tim Kelley is responsible for MoreSteam's business and organizational development efforts, as well as its legal matters. Tim joined MoreSteam.com in January, 2005 and serves as its Executive Vice President and General Counsel. Tim started his career as a manufacturing engineer in General Electric's Aircraft Engine Group before working for 17 years as a patent attorney and partner at the firm of Michael, Best & Friedrich in Milwaukee, WI.

Tim earned a B.S. in Mechanical Engineering from the University of Notre Dame and a JD (cum laude) from Marquette University.

Trica Ryckman, Sales

 Trica Ryckman

Trica Ryckman assists clients in their determination of how to best configure MoreSteam's courses and products to meet their objectives. She came to MoreSteam with 10 years of experience in educational sales and accounting at a software company, and also has elementary and secondary teaching experience.

Trica earned an undergraduate degree in Music Education from Bowling Green State University.

 

Alan Gao, Software Developer

Alan Gao

Alan Gao, a recent graduate and newcomer to the MoreSteam developer team, has been trained in R programming and is proficient at data mining and statistical analysis. Besides being a statistician and programmer, he is also a classically trained violinist and self-taught bass guitar player.

Alan has a Bachelor of Science degree in Statistics from the University of Michigan.

 

 

Brian McDaniel, Systems Engineer

 Brian McDaniel

Brian McDaniel joined the MoreSteam team in mid-2011 as a developer. Brian's previous experience includes performing statistical studies and analysis for the City of Columbus (OH), working on international supply chain projects as an operations engineer for General Electric Healthcare, and contributing to Lean Six Sigma improvement efforts for Smith's Medical.

Brian earned his Lean Six Sigma Green Belt in 2011. He has a degree in Industrial and Systems Engineering from The Ohio State University.

Caleb Hearon, Software Developer

Caleb Hearon

Caleb Hearon has been interested in writing computer programs since age 14. While studying at Ohio University, he was recruited by MoreSteam as an intern, which established his focus in Web development. Other than thinking about and writing next-generation software, he enjoys playing guitar, exercising, and consuming endless amounts on energy drinks.

Caleb earned his BSc in Computer Science from Ohio University in Athens, Ohio.

Dave Russo, VP Technology

Dave Russo

Dave Russo has been with MoreSteam since Day #1, and has been the primary developer for the Web site over the last 11 years. Previous to his time with MoreSteam, Dave worked for Cardinal Health in Dublin, OH, and helped to develop their web presence and online customer ordering systems.

Dave earned his degree in Management Information Systems from the University of Notre Dame.

 

James Ralston, Software Developer

James Ralston

James Ralston is the newest member to the MoreSteam developer team, focusing on Engine Room development and infrastructure management. Prior to joining MoreSteam, James programmed the interface, processing and storage routines for a positron annihilation lifetime spectrometer at the Ohio State University.

James earned a M.S in Nuclear Engineering at the Ohio State University as well as a BSc in Physics from Ohio University.

 

Lars Maaseidvaag, Senior Master Black Belt

 Lars Maaseidvaag

Dr. Lars Maaseidvaag continues to expand the breadth and depth of the MoreSteam curriculum by integrating the learning of Lean tools and concepts with advanced process modeling methods. Lars led the development of Process Playground, a Web-based discrete event simulation program. Before coming to MoreSteam in 2009, he was the Curriculum Director for Accenture/George Group and has also worked in operations research and management consulting.

Lars received a PhD in Operations Research from the Illinois Institute of Technology. Prior to his Ph.D., Lars earned a M.S. in Operations Research and Industrial Engineering as well as an MBA from The University of Texas in Austin.

Maurice (Mo) Klaus, EngineRoom & Product Development

 Maurice (Mo) Klaus

Maurice (Mo) Klaus has over 16 years of management consulting experience and has implemented performance management systems at the corporate, business unit and shared service levels. He speaks internationally on performance management and process improvement, and has developed web-based training programs in project management and Lean Six Sigma.

He is a registered Professional Engineer and Six Sigma Black Belt and holds B.S. and M.S. degrees in Mechanical Engineering from The University of Michigan.

Smita Skrivanek, Senior Statistician

 Smita Skrivanek

Smita Skrivanek has been with MoreSteam for 10 years, building curriculum, coaching, reviewing projects, and assisting students with their advanced statistical questions. Currently, she heads the research and development operation for EngineRoom software, including its patented hypothesis testing and DOE wizard elements. Smita previously taught college-level Statistics courses. As she says: "I came for the Statistics, and stayed for the Lean Six Sigma!"

Smita has a Masters in Statistics from The Ohio State University and an MBA from Indiana University Kelley School of Business.

Tad Ball, TRACtion Product Development

 Tad Ball

Since 2006, Tad Ball has worked with MoreSteam on the design, development and support of the TRACtion project tracking application, infrastructure management, and general consulting on applications design and architecture. Tad has over 18 years experience working for various companies including Tektronix, ST Microelectronics, Productivity Systems Inc., The George Group and QBOS, Inc.

Tad graduated with a Bachelor's degree in Computer Science from the University of Texas at Austin.

Alison Smith, Director of Finance

 Alison Smith

Alison Smith is responsible for the organization and management of MoreSteam's Financial and Accounting functions. Prior to joining MoreSteam in 2011, she spent over 10 years working as a Senior Consultant for a local CPA firm where she assisted individuals and small to medium sized business with financial and tax matters.

Alison earned her B.S. in Finance from Youngstown State University.

 

 

Ellen Milnes, Marketing Support / Customer Service

 Ellen Milnes

Joining MoreSteam in 2006, Ellen Milnes develops marketing and course content support materials. Previously, she was a CI Implementation Team Leader and managed a multi-site call center operation for Columbia Gas Distribution Companies. She also worked in a variety of corporate HR management roles.

Ellen received a B.S. and M.S. in Labor and Human Resources from The Ohio State University.

 

Katie Wenner, Exec. Assistant / Customer Service

 Katie Wenner

Katie Wenner, MoreSteam registrar and customer support administrator, has worked in the customer service industry for nearly 13 years. Prior to MoreSteam, she worked as an Assistant Manager and crew trainer at a movie theater.

Katie earned a B.A. in Film Studies from The Ohio State University.

 

 

Regina Kenney, Sales and Marketing Support

 Regina Kenney

Joining MoreSteam in 2011, Regina Kenney is an administrator who works with customers to help them get the most from their MoreSteam courses. She previously worked in manufacturing facilities managing Kanban assembly lines and also has experience working in purchasing and sales organizations.

While competing as a NCAA Division 1 Track and Field Athlete, Regina graduated from the University of Wisconsin - Milwaukee's School of Business with a degree in Production and Operations Management.