Resources for Operational Excellence

Quality Time Podcast: From Chaos to Order with Dr. Jim Cole

Dr. Jim Cole, a trauma surgeon, combat veteran, and author, joins Quality Time with MoreSteam to share how process improvement principles have shaped his work in military and healthcare settings. As Dr. Cole explains, practical tools and strong leadership can turn even the toughest challenges into opportunities for success.

Lean Six Sigma Training for Real-World Capability

Effective training for adults focuses on relevance, experience, and application. By incorporating hands-on practice, real-world scenarios, and time for reflection, learners are more likely to retain concepts and transfer them to their work. Adults learn best when they understand why something matters and can immediately put it to use.

How Dartmouth Health Uses Process Modeling to Predict the Unpredictable

Dartmouth Health’s Operational Excellence team is using process modeling to tackle complex challenges in patient care, staffing, and system design—without disrupting day-to-day operations. By simulating real-world variation and testing scenarios in Process Playground, they’re driving smarter decisions, reducing burnout, and improving outcomes across the health system.

Aurorium’s TRACtion Success – From Spreadsheets to a Single Source of Truth

Aurorium replaced spreadsheets with TRACtion, boosting project visibility, streamlining reporting, and saving time. Read how they transformed improvement tracking.

Quality Time Podcast: Managing on Purpose with Mark Reich

Mark Reich, Senior Lean Coach at the Lean Enterprise Institute, joins Dan Swartwout to discuss his new book "Managing on Purpose." Reich shares insights from his 23-year Toyota career, explaining how Hoshin Kanri aligns teams, develops leaders, and drives innovation. Listen as Mark Reich shares valuable lessons from his decades in Lean leadership.

Value Stream Maps to Value Stream Thinking as a Daily Habit

Learn how to move beyond one-time mapping events and adopt Value Stream Thinking as a daily mindset. This webinar offers simple, practical habits to help you spot flow issues and drive real improvement every day.