- SESSION 2 - Introduction
- Project Charter Toolset
- Introduction to Process Mapping
- The Source of Value
- Gemba Walks
- SIPOC Map Toolset
- Value-Added Flow Charts
- Introduction to Voice of the Customer
- Capturing The Voice Of The Customer
- CTQC Tree Diagram Toolset
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- Measurement & Metrics
- Trend Chart Toolset
- Pareto Chart Toolset
- Histogram Toolset
- Quantifying Process Variability
- SPC - Introduction and Background
- Measuring Central Tendency
- X and Moving Range Charts - Toolset
- Session Wrap-Up and Skill Check
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