SESSION 1: Process Mapping Fundamentals 7.2 HOURS

  • Drawing a Process Picture
  • Learning and Problem Solving with AI
  • Introduction to Process Mapping
  • Types of Process Maps
  • Introduction to EngineRoom®
  • SIPOC Map Toolset
  • Process Flow Charts and Swim Lanes
  • Value-Added Flow Charts
  • Spaghetti Diagrams
  • Value Stream Mapping Toolset
  • Introduction to Voice of the Customer
  • Capturing The Voice Of The Customer
  • Where to Go For Customer Requirements
  • Affinity Diagram Toolset
  • CTQC Tree Diagram
  • Voice Of The Customer As Specifications
  • Session Wrap-Up and Skill Check
  • Course Completion and Feedback