Session 1: Introduction to Lean Six Sigma

• 
Introduction

• 
Higher Standards for Higher Performance

• 
Input Determines Output

• 
Lean Six Sigma Defined

• 
What's In a Name?

• 
The 5 Lean Principles

• 
The 8 Forms of Waste

• 
Success Stories

• 
The Sigma Level

• 
The 99.9% Problem

• 
DNA of a Champion

• 
Lean Six Sigma Framework

• 
DMAIC  The Improvement Process

• 
Lean and DMAIC

• 
Thought Process Mapping  Toolset

• 
Organizing for Success

• 
Working Relationships

• 
Introduction to EngineRoom^{®}

• 
Exercises and Quiz

Session 2: Define I  Starting a Project and Leading Teams

• 
Getting Started  Project Initiation

• 
Project Selection Toolset

• 
Project Charter Toolset

• 
Project Planning & Tracking Toolset

• 
Leadership Thinking

• 
Robot Leadership

• 
Fueling The Improvement Engine

• 
Leading Teams

• 
Developing an Effective Team

• 
Improving Team Development

• 
4 Conversations Toolset

• 
Leading Change

• 
Leading Change  Continued

• 
Success Factors For Effective Change Management

• 
Stakeholder Analysis  RACI Matrix

• 
Leadership Reflection

• 
Exercises and Quiz

Session 3: Define II  Voice of the Customer

• 
Voice Of The Customer

• 
Focus on The Customer

• 
Understanding Customer Requirements

• 
Where to Go For Customer Requirements

• 
Conducting Surveys

• 
Survey Considerations

• 
Surveys  Sampling Frame

• 
Structuring Survey Questions

• 
The Degree of Uncertainty in Sampling

• 
Guideline for Margin of Error

• 
Affinity Diagram Toolset

• 
CTQC Tree Diagram Toolset

• 
Operational Definition Toolset

• 
Voice Of The Customer As Specifications

• 
Exercises and Quiz

Session 4: Define III  Mapping the Process

• 
Drawing a Process Picture

• 
Process Thinking

• 
The Source of Value

• 
Value Stream Leverage

• 
Process Mapping  Overview

• 
Process Mapping (SIPOC) Toolset

• 
Flow Charts

• 
ValueAdded Flow Charts

• 
Spaghetti Charts

• 
Takt Time

• 
Value Stream Mapping Toolset

• 
Define Tollgate  Progress Review

• 
Exercises and Quiz

Session 5: Measure I  Measurements and Basic Statistics

• 
Measurements and Basic Statistics

• 
Business Problem Solving

• 
Basic Statistical Terms

• 
Descriptive and Inferential Statistics

• 
Measurements

• 
Discrete vs. Continuous Measurements

• 
Measurement Subjects

• 
Graphical Summaries

• 
Pareto Chart Toolset

• 
Histogram Toolset

• 
Understanding Variation

• 
Measuring Central Tendency

• 
Quantifying Process Variability

• 
The Normal Distribution

• 
Exercises and Quiz

Session 6: Measure II  Measurement System Analysis

• 
Measurement System Analysis  Introduction

• 
Measurement as a Process

• 
Cause & Effect Matrix Toolset

• 
The Analysis of Measurement Systems

• 
Attribute Measurement System Analysis

• 
Calibration of Measurement Systems

• 
Collecting Data

• 
Developing a Sampling Plan

• 
Baseline Performance

• 
Derivative Performance Metrics  Throughput Yield

• 
Derivative Performance Metrics  Rolled Throughput Yield

• 
Calculating the Sigma Level  Toolset

• 
Exercises and Quiz

Session 7: Measure III  Charting Process Behavior

• 
Introduction  Charting Process Behavior

• 
Trend Chart Toolset

• 
SPC  Introduction and Background

• 
SPC  Introduction to Control Charts

• 
SPC  Control Chart Limits

• 
SPC  More On Control Limits

• 
Implementing SPC

• 
SPC Chart Selection

• 
X and Moving Range Charts  Toolset

• 
Attribute Control Chart Toolset

• 
Measure Tollgate  Progress Review

• 
Exercises and Quiz

Session 8: Analyze I  Identifying Potential Root Causes

• 
ANALYZE I  Introduction

• 
Finding The Root Cause

• 
Cause & Effect Diagram Toolset

• 
5Why, 1How

• 
A Combination of 5Why, Pareto, and Trend Charts

• 
Scatter Plot Toolset

• 
Correlation and Regression Analysis

• 
Multiple Regression Toolset

• 
Exercises and Quiz

Session 9: Analyze II  Hypothesis Testing

• 
ANALYZE II  Introduction

• 
Introduction to Hypothesis Testing

• 
The Process On Trial

• 
The Hypothesis  Accept or Reject?

• 
Types of Error

• 
Hypothesis Testing

• 
Confidence Intervals

• 
Treatment Comparisons  Control Charts

• 
Comparing Two Proportions Toolset

• 
Comparing Two Means  tTest Toolset

• 
Comparing Multiple Means  ANOVA Toolset

• 
Hypothesis Testing Learning Lab

• 
Analyze Tollgate  Progress Review

• 
Exercises and Quiz

Session 10: Improve

• 
Improve

• 
Benchmarking

• 
Brainstorming

• 
Narrowing Down The List of Ideas

• 
FMEA Toolset

• 
Errorproofing

• 
Continuous Flow Toolset

• 
Balancing Capacity with Demand

• 
Quick Changeover Toolset

• 
Cellular Processing Toolset

• 
Pull System Overview

• 
Kaizen Toolset

• 
Prioritizing and Selecting a Solution

• 
The A3 OnePage Report

• 
Corrective Action Matrix

• 
Piloting a Solution

• 
System Dynamics Toolset

• 
Improve Tollgate  Progress Review

• 
Exercises and Quiz

Session 11: Control

• 
Control

• 
Control Charts Revisited

• 
The Process Control Plan

• 
More On FMEA

• 
Visual Control

• 
5S Approach

• 
Best Practices and Lessons Learned

• 
Standardized Work  Documenting Process Changes

• 
Ending the Project

• 
Control Tollgate  Progress Review

• 
Exercises and Quiz

• 
Course Completion

• 
The Lean Six Sigma Journey
