Fundamentals of Customer-Driven Process Design

Course Map

Total Estimated Hours:  8.3

SESSION 1: Introduction to Design Excellence 3.25 HOURS

  • Introduction
  • Design Thinking
  • Closing the Gap
  • Better Aim Through Robust Design
  • DCDOV - The Design Roadmap
  • Improving Lifecycle Cost
  • Design Leverage
  • Focus on The Customer
  • Introduction to EngineRoom®
  • Skill Check

SESSION 2: Voice of the Customer 5.3 HOURS

  • Voice of The Customer
  • Obtaining the Voice of The Customer
  • Market Segmentation
  • Understanding Customer Requirements
  • Listening to All the Voices
  • Where to Go For Customer Requirements
  • Affinity Diagram Toolset
  • CTQC Tree Diagram Toolset
  • Operational Definition Toolset
  • Voice Of The Customer As Specifications
  • Cause & Effect Matrix Toolset
  • Skill Check
  • Course Completion and Feedback