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Online Training / e-Learning Support

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FAQs

• I am interested in the Lean Six Sigma Black Belt training.  Do I have to go through Yellow or Green Belt training first?

MoreSteam.com's Lean Six Sigma Black Belt course includes all of the Yellow Belt and Green Belt content so you can just start with the Black Belt course.

• How long does the Six Sigma Black Belt course take?

You can start the course at any time and can take up to a year to finish the approximate 140 hours of coursework at your own pace.

• How long does the Green Belt course take?

You can start the course at any time and can take up to nine months to finish the approximate 80 hours of coursework at your own pace

• I am researching Six Sigma Green Belt Programs and came across MoreSteam.com's courses.  Can you send me a brochure listing your courses?

We don't have brochures as with our course offerings, everything is online. You can find our Course Catalog at: http://www.moresteam.com/university/.  Select a course from the drop down list in the Course Catalog, and click on the "Product Overview" to the right for detailed course descriptions.

• Is it possible to have the beginning portion of the Black Belt course presented in a non-English language when enrolling in a Black Belt course?

Yes.  The Yellow Belt course, which is a subset of the Six Sigma Black Belt course, is available in Spanish, Portuguese, Italian, French, German and Chinese.  We can include any of these languages as the introductory portion of the English-language Six Sigma Black Belt (all for the same Six Sigma Black Belt price).

• Can MoreSteam.com certify me when I finish the Six Sigma Black Belt course?

Yes, but the certification process is in addition to course completion.  Participants in the online Six Sigma Black Belt Course may apply for Black Belt certification based upon detailed review of a successful Six Sigma improvement project.  Details on certification requirements and costs can be found in the MoreSteam University course catalog at: http://www.moresteam.com/university/.  Then select Black Belt Certification from the drop down list in the Course Catalog, and click on the "Product Overview" to the right for detailed information.

• Is certification also on-line?

Certification is based on our review of a successful project.  Certification candidates submit project documentation, including evidence of mastery of the tools, and a description of actions taken as part of the project.  If the submissions demonstrate mastery of the Six Sigma body of knowledge, then MoreSteam.com would certify the candidate

• I am getting ready to enroll in the online Green Belt course. I wanted to know if it is possible to receive an invoice that will allow me to get reimbursed from my company.

Sure, no problem.  MoreSteam.com can invoice your company (if it is an established firm in the U.S. or Canada), or you can pay by credit card and we'll send a receipt that you can use for reimbursement.  In order for MoreSteam to issue an invoice, we first need to receive a purchase order from your company.  The purchase order can be faxed with your order form.

• Does your on-line training work with a Mac? My Mac has all other required software such as Excel, Adobe Acrobat, etc.

Many Mac customers have used MoreSteam.com courses and materials without a problem, but we can't say "no problem" to everyone for sure. If you are unsure that your system will work with MoreSteam.com's delivery, we can sign you up for a free demonstration course so that you can check it out. If the demo works, you should be fine.  We sometimes have Mac customers who have difficulty with downloadable Excel templates. They do not always operate fully on Apple products.

• I ultimately plan to take the ASQ Six Sigma Black Belt certification exam. Can you email me the course curriculum so I have a way to compare the course content to the ASQ body of knowledge?

You can find our course curriculum online at: http://www.moresteam.com/university/.  Just click on the "Courses" link to the right, and select the Six Sigma Black Belt course from the drop down menu.  . Many students take the MoreSteam.com Six Sigma Black Belt course to prepare for the ASQ certification. Our latest information is that students going through the MoreSteam.com course have a pass rate of about 80%.

• I have heard of Six Sigma Green Belt and Black Belt courses. But what is the Yellow Belt course? Is it a prerequisite for the Green belt course or not? Thanks.

The Yellow Belt course is not a prerequisite for any other course.  The MoreSteam.com Yellow Belt is a 20 hour course oriented toward providing fundamental Six Sigma tools to team members.

• On the course materials listing, you state that the DOE software and book will be shipped within two weeks of starting the course.  How quickly do the materials actually ship?

The DOE materials are usually shipped within a day, and take only a few days to arrive for shipping within the U.S.. They are used in Session 8 (out of 11 Sessions in the Black Belt course), so most individuals will have plenty of course work to keep busy until the materials arrive.

• I am looking for information on MoreSteam.com's foreign language courses.  Can provide any more information about these offerings as I could not find pricing, etc. on your website.

The course outlines and pricing for the foreign language courses are the same as our English versions.  You can find more info. at: http://www.moresteam.com/university/ just select the desired course from the course catalog and click on "Product Overview" or "Course Outline" to the right.

• Could you please send me start dates for the next Six Sigma Black Belt Course?

The course is asynchronous, meaning you can start at any time.

• How do I configure Internet Explorer to open Office documents in the appropriate Office program instead of in Internet Explorer?

Please refer to this Microsoft article, which details how to make the necessary configuration changes.

• The audio on the course page has background noise: popping, crackling, static.

Make sure you have the latest version of Java for your browser. Also, reinstalling will replace any files that may be corrupt. Go to this web site to check your Java version and download the latest update.

Contact Us for Assistance

Please fill out the form in its entirety for our MoreSteam.com support staff to best assist you. You may be able to find an answer to your question in our responses to Frequently Asked Questions. You can search the database below by key word or phrase, or just view all of the FAQ's for this topic below.