Corrective Action Matrix

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No action is effective unless it is implemented, and no action gets implemented unless someone is responsible to make it happen. The Corrective Action Matrix is used by problem-solving teams to keep track of who is doing what - by when. The matrix can be either simple or very complicated. Many times a spread sheet version will suffice, while more complex projects may require a detailed gant chart. The following example shows a spreadsheet matrix along with an explanation of the headings. You may want to modify the matrix to fit the specific needs of your team (e.g. add resources or costs).

1	2	3	4	5	6
Reference Number	Action	Champion	Target Date	Effectiveness	Current Status

Key:
1.	Reference Number - Tracking number that may also be tied in with a project priority list, or linked to a numbered Cause & Effect (Fishbone) chart.
2.	Action - Summary of the improvement action being implemented.
3.	Champion - Person with primary responsibility to implement the action.
4.	Target Date - Due date for implementation.
5.	Effectiveness - Often overlooked: When the action is implemented, how much of the problem will be corrected.
6.	Current Status - Details the current status of the implementation plan, identifying any risks of missing the target date.

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