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How to Make a Promise and Publically Keep It
 Have you ever made substantial gains in quality, only to realize that the most important customers may not see it or even know about it?
To paraphrase the classic koan: If you improved a process in the middle of a organization, but no one was around to hear about it, would it have actually been improved?
Well, here in Denver, one hospital has found a novel way to let the local community in on their promise to customers: The Process Billboard. Learn more.
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Upcoming FREE Webcasts Focus on Healthcare
 Register for our monthly free on
e-hour continuing education Webcast for Master Black Belts, Black Belts, and all interested Lean Six Sigma practitioners. The next two programs complete our healthcare series by featuring different aspects of two well established Lean Six Sigma deployments.
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These presentations qualify for the American Society for Quality's Black Belt recertification program, where you can list them under the "professional development" category.
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The New Groupthink vs. the Solo Spirit
 A New York Times article recently reported that virtually all American employees now spend time on teams and about 70% work in an open-office concept. Collaboration is highly valued and lone geniuses are often encouraged to become more social. However, research suggests that people are more productive and more creative when working alone.
Susan Cain, author of Quiet: The Power of Introverts in a World That Can't Stop Talking, discusses the contradictory human drives for collaboration and autonomy. Effectively managing a high performance work environment or learning environment requires an agile balance of the two. Read "The Rise of the New Groupthink".
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The Process of Innovation
 In the movie industry, roughly ten movies are purchased by a studio for every one produced. Profitability of those actually produced reduces the innovation success rate sharply below 10%.
However, Pixar's track record of success is its own best testimony for its signature development process. Pixar and others believe in the discipline of innovation. Read about Pixar and follow the link to learn more about their culture of success.
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QA on Break
Statistical charts and graphs may never make content for Comedy Central, but people do briefly amuse themselves. See what others have created.
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If you're feeling witty, you can create your own pie chart, bar chart, Venn Diagram, line graph, or equation. Share a laff on Cheezburger.com. |
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Congratulations Recent MBB Grads!
Our congratulations to the newest MBBs to complete the Blended MBB Certification program offered in partnership with The Ohio State University:
• Hakan Altan
(Nationwide)
• Jared Fravel
(Masco Cabinetry)
• Mayukh Ghosh
(Schneider Electric)
• Mike Grauel
(Cardinal Health)
• Justin Pitt
(Fresenius)
• Greg Poyet-Smith
(Cardinal Health)
• Tim Rollo
(Fresenius)
Think you might be interested in pursuing MBB certification?
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Keep In Touch
Questions about our products, services or materials?
Have a suggestion for a topic for an upcoming newsletter article?
Visit us online at MoreSteam.com.
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