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| MoreNews about Lean Six Sigma June 2010 | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
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The last time that I took my daughter to the emergency room, I marveled at how the ER staff continued to turn on a dime to address the priority of the moment, for every moment of the five hours that we were there. It made my head spin to think about how frequently and how quickly the nurses and docs had to shift gears and re-focus their attention. Granted, I’m a person who by nature prefers concentrative tasks with few interruptions. I’d probably be on the ER admissions list if I ever had to juggle all the incoming stimuli of an ER attending on a busy night. Recent research findings revealed that regardless of preferred work style, multitasking takes its toll on productivity. A study published last month by Australian researchers found that interruptions result in ER physicians spending less time on their assigned tasks and leaving almost a fifth of their tasks incomplete. Read a summary of the study published in Quality and Safety in Health Care journal. The Lean Perspective – Push vs. Pull In a transactional setting such as a hospital emergency department, being “demand driven” is inherent in the environment. It is not a case of the organization adopting pull scheduling to manage the workflow. Emergency department personnel do nothing until there is a customer order. As soon as there is demand, all activities are focused on meeting that demand in a pull execution strategy. Read the full blog. How Will Your Future Belt Candidates Learn Best? Sloan Study Reports That Online Courses Continue to Expand In this report, based on responses from more than 2,500 colleges and universities, SLOAN-C reveals that: • More than 1 in 4 college students takes an online course. • Over 4.6 million students were enrolled in an online course in higher education (a 17% increase over the previous year as compared to a 1.2% growth of the overall higher education student population). • 73% of institutions had increased demand for existing online courses. • 74% of public higher education institutions view online education as critical for long-term strategy. Online training is here to stay, and growing more popular by the year. To read the full report, visit our White Papers section. RESOURCES A Deeper Dive into Simpson's Paradox Sound Bytes of Success: NewPage Recommended Reading
This updated edition of Peter Senge’s classic contains over 100 pages of new material including a new Forward sharing his fifteen years of experience in putting the book’s ideas into practice. The revision also added interviews with practitioners at organizations such as Unilever, Intel, Ford, HP, and The World Bank. In The Fifth Discipline - The Art & Practice of The Learning
Organization, Senge distinguishes a learning organization from more traditional organizations by their integration of five 'component technologies': systems thinking, personal mastery, mental models, building shared vision, and team learning. It's a read worthy of periodically pulling off the shelf. We need to remind ourselves how important the underlying, softer side is to the ongoing success of Lean Six Sigma and business process improvement in general.
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