| | Power with Simplicity | | Latest version of Lean Six Sigma Project Management Tool | |
 MoreSteam.com recently introduced TRACtion® 3.0, the latest version of MoreSteam.com's online project management and tracking software for Lean Six Sigma deployments.
TRACtion guides Lean Six Sigma organizations through the process of project completion – from project selection and prioritization through to project close. One important highlight is the new TRACtion Report Wizard, a powerful tool that guides users to create and store customized project reports and templates. With the wizard’s on-demand reporting, deployment leaders and senior management can quickly view vital program savings, projections and progress.
Other key TRACtion 3.0 enhancements include a Web-like project search tool, the ability to categorize shared files by project, phase or other characteristic, hierarchical user-defined fields for organizational mapping, and Integrated Belt Certification Management. This provides deployment leaders with visibility to the educational progress and certification status for any number of Lean Six Sigma Belt candidates. Learn more about TRACtion 3.0.
VoC Roars with Social Networking
United Breaks Guitars - Nearing 5 million views
 I’ve been infected. No, not by the H1N1 flu virus but by something that has similar epidemic potential --- viral video.
About a month ago, I received an email with the subject line “When Your Customer is Not Your Advocate”. It shared an example of how one isolated dissatisfied customer can use social networking technologies and become the ‘Numero Uno Detractor’ to a corporate brand.
The customer was Dave Carroll, a musician from Halifax, Nova Scotia, who was traveling to Nebraska with his band, Sons of Maxwell. He watched in disbelief as he witnessed his prized (and very expensive) Taylor guitar was tossed around by United Airlines baggage handlers in Chicago. He later discovered that the guitar was severely damaged. Carroll says that United didn't deny the experience occurred but refused to compensate him for his loss.
After almost a year with no resolution, he promised the last person to deny his claim that he would make three songs about the experience with United Airlines and share the videos online. Carroll was true to his word, spent a reported $150 and produced the first, unflattering but catchy music video entitled United Breaks Guitars. Carroll spread the word to his friends and network, and so began the "viral" spread of the video. Read the complete blog. |  |
| | RESOURCES | |
Profiles in Blended Learning: BOK Financial Corporation | |
This case study will be featured in the soon-to-be released Lean Six Sigma Blended Learning Playbook: Using Lean Six Sigma Methods to Improve Lean Six Sigma Training. Like a copy? Contact sales@moresteam.com and request to be one of the first to receive this publication from MoreSteam.com.
 At the BOK Financial Corporation (BOK F), flexibility played a key role in the decision to move to a Blended Learning model. BOK Financial is a $22 billion regional financial services company based in Tulsa, Oklahoma. Assets of the organization are centered in seven bank subsidiaries located in eight states.
BOK Financial began its Lean Six Sigma implementation in late 2006. As a relatively small deployment, BOK Financial slowly hired Certified Black Belts and MBBs from outside the company over a two-year period and relied on external training organizations when the team members were hired from within. Read the case study summary.
Center for Learning and Performance Technologies
 The Centre for Learning and Performance Technologies (C4LPT) provides a range of FREE resources about learning tools and technologies. Take a couple minutes to explore the C4LPT Web site where you can access a directory of nearly 3,000 learning tools, a directory of learning professionals online, as well as a practical guide to using social media tools.
Enhancements to Online Lean Six Sigma Resource
 MoreSteam.com increased the content of SigmaPedia, the free online Lean Six Sigma encyclopedia, now offering over 400 terms and definitions. With the addition of the new terms, MoreSteam.com has become the richest online portal for free Lean Six Sigma and continuous improvement resources.
SigmaPedia affords practitioners of all experience levels a one-stop reference for all terms relevant to the practices of Lean Six Sigma.
Summer Reading
 Blog? Twitter? Facebook? Learn how your organization can build better customer relationships with social media. Pick up a copy of Groundswell: Winning in a World Transformed by Social Technologies written by Charlene Li and Forrester Research exec Josh Bernoff.
Groundswell, published last year by Harvard Business School Press, is available in local book stores and at Amazon.com.
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A Belt for your laptop | |
You may not want to wear your Black Belt around your waist, but you can spiff up your laptop. The Laptop Sash adheres to the back of your laptop or anything else you might want to accessorize. Oh, and you can order the badges too. For real. Check out Nerd Merit Badges! | |
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COMING IN
NEXT MONTH'S ISSUE
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Design of Experiments | |
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• Petri Dish for Healthcare Redesign |
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Make your own class schedule, whenever and wherever you like, with online courses in several different industry versions --- finance, healthcare, service, as well as our standard general industry version.
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MoreSteam.com online training is also offered through ASQ, PMI, The University of Notre Dame's Mendoza College of Business, and The Ohio State University's Fisher College of Business.
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MoreSteam.com
Phone: 614.310.1080
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Email: info@moresteam.com
For more information about enterprise licensing, call Chris Paret at 814.238.0002.
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